FAQ
1. Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment option during the checkout process.
2. Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
3. Q: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition.
4. Q: What is the best way to find my correct bikini size?
A: We recommend referring to our detailed size chart, which includes measurements and guidelines for different body types. If you're unsure, you can always reach out to our customer support for personalized assistance.
5. Q: Are your bikinis suitable for all body types?
A: Yes, our bikinis are designed to be inclusive and cater to a wide range of body shapes and sizes. Our collection includes various styles and cuts to suit different preferences and body types.
6. Q: How do I care for my bikinis to make them last longer?
A: To ensure the longevity of your bikinis, we recommend hand washing them in cold water with a gentle detergent. Avoid wringing or twisting the fabric, and let them air dry in the shade. Avoid exposing them to excessive sunlight and chlorinated water.
7. Q: Do your bikinis offer UV protection?
A: Yes, many of our bikini styles are made with fabrics that provide UV protection. However, we recommend always using sunscreen for optimal sun protection when you're outdoors.
8. Q: Can I mix and match different bikini sizes and styles?
A: Absolutely! We encourage you to mix and match tops and bottoms to create your own unique bikini set that suits your style and preferences.
9. Q: What if I receive a bikini with a defect or damage?
A: In the rare event that you receive a defective or damaged bikini, please contact our customer support via email within 30 days of receiving your order. We'll be happy to assist you with a replacement or return.
10. Q: Do you offer sustainable or eco-friendly bikini options?
A: Yes, we are committed to sustainability. We offer a range of bikinis made from recycled materials and eco-friendly fabrics.
11. Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.
12. Q: What's your return and exchange policy?
A: We offer a 30 days return and exchange policy. If you're not satisfied with your purchase, you can initiate a return or exchange by emailing our customer support team. Due to health and safety, hygiene stickers must be on all bikinis in order to return or exchange.
13. Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location.
14. Q: What is the significance of Italian fabric in your bikinis?
A: Our bikinis are crafted using premium Italian fabric known for its exceptional quality, durability, and luxurious feel. This choice ensures that you receive a bikini that's not only stylish but also comfortable and long-lasting.
15. Q: Can you provide more details about the use of recycled yarn in your bikinis?
A: We're committed to sustainability. Many of our bikinis feature recycled yarn made from post-consumer materials, contributing to reduced environmental impact and promoting recycling efforts.
16. Q: What does "ultrachlorine resistant" mean in your bikini descriptions?
A: Ultrachlorine resistance is a special feature of our bikinis that ensures they maintain their color and shape even after exposure to chlorinated water, such as in pools. This enhances the longevity and vibrant appearance of our swimwear.
17. Q: Are your bikinis resistant to sun creams and oils?
A: Yes, our bikinis are designed to be sun cream and oil resistant, allowing you to enjoy the sun without worrying about damage to the fabric. However, we recommend rinsing your bikini after exposure to such products for prolonged lifespan.
18. Q: How are your bikinis pilling resistant?
A: Pilling resistance is a key attribute of our bikinis. The high-quality materials used in their construction minimize the formation of pills, ensuring your swimwear maintains a smooth and appealing appearance over time.